Awaiting Order Arrival

I received my order after getting a refund. What can I do?

If you receive an item following a refund, you must notify Trovici support immediately.

  • Notification: Please contact our support team at support@trovici.com or via the live chat to report the delivery.

  • Resolution: Our team will assess the situation with the vendor and provide instructions regarding the status of the item.

Where can I find the status and expected delivery date of my order?

Everything you need to know is right at your fingertips! Once you have placed your order, we send a confirmation email to the address you provided at checkout.

  • Order Confirmation: This email contains a summary of your items and your unique order number.

  • Tracking Updates: As soon as your package is prepared, you will receive a follow-up email containing your tracking number. By clicking this number, you can see real-time updates and the estimated delivery date directly from the carrier.

  • Need help finding it? If you haven’t received your email, please check your “Spam” or “Promotions” folder. If you still can’t find it, our support team is ready to assist you via Tawk.to live chat or at support@trovici.com.

What if the package is held by customs?

While we work hard to ensure smooth deliveries, international shipments may occasionally be subject to customs inspections or duties in your destination country.

  • Customs Processing: If your package is held by customs, please note that this is a standard regulatory process beyond our direct control.

  • Documentation: Customs authorities may contact you directly if additional information or duties are required to release your package.

  • Support: If you need assistance or require documentation from our side to help clear your shipment, please reach out to our team immediately via live chat, email us at support@trovici.com, or check our documentation at docs.trovici.com.

What should I do if I encounter an issue with my order?

Our customers’ satisfaction is our top priority. If any issue arises, our team is at your disposal to find a quick solution. You can contact us at any time via our live chat, by email at support@trovici.com, or by consulting our help documentation at docs.trovici.com.

When will I receive my order?

Track the status of your order:

You can track your order in real time directly through your customer account. We have integrated advanced tracking features to ensure you stay updated on your package’s journey every step of the way.

Here is how to check your order status:

  • Log in to your account: Simply sign in to your member area and navigate to the “My Orders” section.

  • View tracking details: Click on the tracking number associated with your purchase to see the latest shipping updates.

  • Carrier updates: We use reliable shipping services to manage our labels, which ensures that your delivery status is accurately updated by the carrier.

If you need any further assistance, you can always check our documentation at docs.trovici.com or speak with our support team via the live chat on our website.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

After sales

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.